Weekend Journey

Man, I had started this bloggin thing, then like most things I do, I go away from it for a while then come back.  So here I am again.  Hello all my amazing fans. 

So this weekend was an interesting one.  I worked, slept, worked, watched MSU (MSU LOST), then watched the Red Wings/Aves game (wings lost) then drank like it was going out of style, slept, worked, homework, now this. 

Ok so work today was alright, a bit under the weather from the brown bottle flu, but managable.  First customer of the day decided today would be the day they would attempt to test my patiance.  She walked in armed with infomation about how her Blackberry doesn't work and when she researched the problem she found a few hundred blogs about how other people have experienced the same problem.  I listened to her argumenative rant about if we knew this was a known problem how we could sell the device.  I'm still a bit hung over when she is starting in on me and I yawned at the end of her rant and said (shouldn't have), "Angry voices speak louder than happy ones.  If you look for an issue about anything, you'll find other people that have the same experiences as you do.  (meanwhile I"m google searching, Enjoyable experiences with Blackberry curve and found a few hundred blogs about that)  If you searched about McDonalds hamburgers being bad for you, you'll probably find people that agree.  Look here at this, I found a lot of people who like your phone.  Did you know that the Blackberry Curve out sold the iPhone world wide last year?  Did you also know that the error you are having happens is less that 2% of the 47 million phones that have been sold? 

This lady was taken aback that I would dare have an answer to her surefire point.  To make it worse was the yawn.  I didn't notice her face contort once she realized I didn't care.  So when I finished my attempt to make her feel stupid she hit me with the, "who do you think you are talking to?"
Me:  "you!?"
Lady:  "Exactly, I'm a paying customer for your company and I don't think you should talk to me that way!"
Me:  "Golden Rule."
Lady:  "What?"
Me:  "when you walked in and I asked you if you needed any help was I rude in my approach?"
Lady:  "No!, you were rude in your not listening to what I have to say then telling me that I'm wrong."
Me;  "Weird, because I've never met you before in my life and you are yelling at me like I'm your kid.  I just thought that is the way you like to be treated as well.
Lady:  "I wasn't yelling at you."
Me:  "Oh, you just talk really loud and demeaning."
Lady:  "I wasn't demeaning."
Me:  "Huh,  Well back to the phone issue."
Lady:  "No I want an apology and to speak with your manager."
Me  (I turn around and my manager is hangin out the whole time)  "Manager, (different person) this lady would like to talk to you.  I was being disrespectful to her and I did it on purpose."
Manager:  "what seems to be the problem?"
Lady:  "He doesn't care about your customers.  I tried to explain to him my problem and he just rambled off some statistics about the phone and was being confrontational!"
Manager:  "weren't you just yelling at him about your phone?  We can replace your phone, give me a few minutes."
Lady:  "Where is the customer service at this store?"
Manager:  "We are people too and like to be treated with the same respect you do.  You showed no respect when you walked in, so we are extending the same curitosy.  Here's your new phone.  Have a good day!"

Moral of this story, if Bryan is hung over and it's early in the morning, don't come at me with gunz blazin' because Sawatzki don't play that, and can be very condecending and belittling while lookin at you straight in the face! 

(again spelling isn't of importance here, nor is grammer, or double checking my work, so no comments on that)